We Tested Kolo's Customer Support
We asked Kolo's customer support different questions, and then rated their responses to evaluate how good their support is.
Why should you Care:When you'll have a money-related question, like a missing deposit or being overcharged - having good support at that moment will be crucial for you.
Kolo offers support via the following channels:
support@kolo.in | |
Telegram | https://t.me/KoloHelpBot |
Location: Kolo customer service reps are located in Portugal and
United Kingdom.¹
Support Channel | Our Interaction | Score |
Telegram (replied in 1 min) | Friendly and reassuring response to a question about potential disputes. | High Competence Somewhat Personalized Flawless English, Professional Tone 9.5/10 |
Email (replied in 15 min) | Very knowledgeable & quick to reply, feels great when comparing to some other companies. | High Competence Not Personalized Flawless English, Professional Tone 9/10 |
Telegram (replied in 7 min) | Super quick response to a question about ATMs & virtual card. | High Competence Not Personalized Flawless English, Professional Tone 9/10 |
Email (replied in 12 min) | Excellent detailed response to a question about pre-authorizations on their card at hotels & gas stations. | High Competence Not Personalized Flawless English, Professional Tone 9/10 |
Telegram (replied in 19 min) | Knowledgeable and quick response about BTC sell spread. | High Competence Not Personalized Flawless English, Professional Tone 9/10 |
To summarize,
Competence and Problem-Solving: Kolo's customer service agents are highly competent, so you can expect every issue to be resolved with professional expertise and a thorough understanding.
Customer Love: You will not get addressed by name and answers to your questions will be generic. Kolo's customer support agents do not make an effort to personalize their replies.
Reply Speed: They respond remarkably quickly, with most of their replies coming within an average of 11 minutes, significantly saving your time.
Overall Customer Service Rating: 9.1/10
This excellent score places Kolo's Customer Service well above the crypto card industry average of 7.2/10.

Kolo Card supports 170+ countries
Is Kolo Card Available for Residents of United States?
No, Kolo Card is not available for residents of United States.
Kolo Card supports the following countries: Aland, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Cameroon, Canada, Cayman Islands, Chad, Chile, Christmas Island, Cocos Keeling Islands, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gambia, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guyana, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Namibia, Nepal, Netherlands, New Caledonia, New Zealand, Niger, Norfolk Island, Norway, Oman, Pakistan, Palau, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Saint Barthelemy, Saint Helena, Saint Lucia, Saint-Martin, San Marino, Sao Tome and Principe, Saudi Arabia, Scotland, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia and South Sandwich Islands, South Korea, Spain, Sri Lanka, St Kitts and Nevis, St Vincent and Grenadines, Suriname, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Türkiye, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vietnam, Wales, Wallis and Futuna, Zambia.
To see our list of available crypto cards for 🇺🇸 United States, see this list. There are currently 12 cards listed there.
You may also be interested in this article: Crypto Cards for USA: The Best Options for Americans.