We Tested Kast's Customer Support
We asked Kast's customer support different questions, and then rated their responses to evaluate how good their support is.
Why should you Care:When you'll have a money-related question, like a missing deposit or being overcharged - having good support at that moment will be crucial for you.
Kast offers support via the following channels:
support@kastcard.com |
Location: Kast customer service reps are located in Singapore and
Vietnam.¹
Support Channel | Our Interaction | Score |
Email (replied in 2 d 12 h ) | Answered every question from a list of 5 questions, very good to the point reply about their fees. | High Competence Somewhat Personalized Adequate English, Professional Tone 9/10 |
Email (replied in 37 min) | Quick and reassuring reply to a question about physical cards. | High Competence Somewhat Personalized Adequate English, Professional Tone 9/10 |
Email (replied in 2 h 33 min) | Quick reply to a question about 3D secure, provided additional information. | High Competence Somewhat Personalized Adequate English, Professional Tone 9/10 |
Email (replied in 17 h 10 min) | Great professional response to a question about pre-authorizations, provided additional information as well. | High Competence Somewhat Personalized Flawless English, Professional Tone 9.5/10 |
Email (replied in 17 h 2 min) | Initial reply was a short one sentence reply, then a day later a detailed response to all 3 questions asked, arrived. Likely a higher tier agent stepped in. | High Competence Somewhat Personalized Adequate English, Professional Tone 9/10 |
To summarize,
Competence and Problem-Solving: Kast's customer service agents are highly competent, so you can expect every issue to be resolved with professional expertise and a thorough understanding.
Customer Love: Kast's support responses are personalized, addressing customers by name, but typically do not include other specific account details unless requested.
Reply Speed: Response times are inconsistent, ranging from as quick as 37 minutes to as slow as 3 days.
Overall Customer Service Rating: 9.1/10
This excellent score places Kast's Customer Service well above the crypto card industry average of 7.2/10.
Kast Coupon Code - to Get 1000 Reward Points Bonus
You can use coupon code 2MNJM8A1 to get 1000 Reward Points bonus when you create an account on Kast platform.
Here's how you can enter the coupon code:
..or, just click here.
Your bonus will be paid out to you right after you complete your KYC.
p.s. Are we getting paid for referring you? Yes, and it helps us continue our mission. It's like you are buying us lunch 🍱 for all the hard work we've put into building this site. We really appreciate it. Thank you. 🙏🤗

Kast Card supports 180+ countries
Is Kast Card Available for Residents of United States?
No, Kast Card is not available for residents of United States.
Kast Card supports the following countries: Aland, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia-Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Canada, Cayman Islands, Chad, Chile, Christmas Island, Cocos Keeling Islands, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guyana, Honduras, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Jersey, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Saint Barthelemy, Saint Helena, Saint Lucia, Saint-Martin, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Serbia, Seychelles, Slovakia, Slovenia, Solomon Islands, South Georgia and South Sandwich Islands, South Korea, Spain, Sri Lanka, St Kitts and Nevis, St Vincent and Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Türkiye, Turkmenistan, Turks and Caicos Islands, Tuvalu, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Wallis and Futuna, Western Sahara, Zambia.
To see our list of available crypto cards for 🇺🇸 United States, see this list. There are currently 11 cards listed there.
You may also be interested in this article: Crypto Cards for USA: The Best Options for Americans.