Bitcoin.com V-Card Discontinued
- Well-known platform
- Supports 170+ countries
- No cashback
- No virtual card, must wait for physical card to arrive
- 75 EUR card order fee
- High crypto-to-EUR conversion cost
-
Key Features
United States cards here.Bitcoin.com Verse Card Has Been Discontinued
Verse Card (V-Card) program is suspended: the card issuer’s license has been revoked and all cards are inactive. Do not top up or try to use a card. Refund instructions are in their notice: Important Message Regarding the Verse Card Program.
It Was Offered in Physical Form, Without an Instant Virtual Equivalent
Bitcoin.com V-Card was available solely in physical form, unlike 40% of crypto cards offering both physical and virtual versions. This meant you had to wait for its arrival by mail after completing the KYC Identity Verification.
Wondering about the pros and cons of physical-only format? Here are some highlights:
Physical Card | No Virtual Card |
|---|---|
| ATM Withdrawals | No Second Card Number |
| Required for Car Rentals, Hotels | No Instantly Available Card |
| Useful When Phone Dies, or no Wifi | Cannot Separate Online Purchases for Safety |
| Backup Payment Method | Cannot Have a 2nd Card with Lower Spend Limits |
Cost to Order: 75 EUR |
Even though it was a physical-only card, Bitcoin.com V-Card did have Apple Pay support, allowing you to pay with your phone instead of having to take out your wallet everytime.
What Was Crypto-to-EUR Conversion Cost with Bitcoin.com V-Card?
Bitcoin.com V-Card Required Pre-Load
Before you could use your Bitcoin.com V-Card, you needed to top up your account. This meant you had to convert your crypto in advance, exchanging it to EUR and moving it to the card account to make it available for spending.
| Crypto to Fiat Conversion Fee | 0% |
| Broker Sell Spread | ~1.5% |
| Load Fee | 2% |
| Transaction Fee | 0% |
| EUR Transaction Cost | ~3.5% |
| Foreign Exchange Fee | 2% |
| Non-EUR Transaction Cost | ~5.5% |
High Cost:Compared to the average ~1.4% crypto-to-fiat cost of other cards, converting crypto with Bitcoin.com V-Card used to cost more (~3.5%). This means users would get less EUR for their crypto when using this card.
From all crypto cards we reviewed, Lava Card, Plasma One Card and OKX Card offer the cheapest crypto-to-fiat conversions (~0%, ~0% and ~0.1% respectively), while converting crypto with OWNR Card will cost you the most, ~4.64%.
We Had Tested Bitcoin.com Customer Support
We asked Bitcoin.com customer support different questions, and then rated their responses to evaluate how good their support was.
Why should you Care:When users had a money-related question, like a missing deposit or being overcharged, having good support at that moment was crucial.
Bitcoin.com offered support via the following channels:
| Chat | https://support.bitcoin.com/en/ |
Location: Bitcoin.com customer service reps were located in 
Philippines, 
Russia and 
Ukraine.¹
| Support Channel | Our Interaction | Score |
Chat (replied in 1 min) | Replied quickly, patiently responded to a follow up question. | High Competence Not Personalized Adequate English, Professional Tone 8.5/10 |
Chat (replied in 6 min) | Quickly answered a question about unloading the card, provided additional info. | High Competence Not Personalized Adequate English, Professional Tone 8.5/10 |
Chat (replied in 7 min) | Gave a quick answer to a question about virtual cards. | High Competence Not Personalized Adequate English, Professional Tone 8.5/10 |
Chat (replied in 4 min) | Gave a good explanation why the card is denominated in EUR, not USD. Quick and professional. | High Competence Not Personalized Adequate English, Professional Tone 8.5/10 |
Chat (replied in 7 min) | Didn't seem to know what Apple Pay was. After a few clarifications, agent provided an answer, but it left us uncertain. | Low Competence Not Personalized Adequate English, Professional Tone 4/10 |
To summarize,
Competence and Problem-Solving: More often than not, Bitcoin.com's customer service responses were highly competent, showing they took user questions seriously.
Customer Love: Users were usually not addressed by name and answers were generic. Bitcoin.com's customer support agents did not make much effort to personalize their replies.
Reply Speed: They responded remarkably quickly, with most replies coming within an average of 5 minutes, significantly saving users' time.
Overall Customer Service Rating: 7.6/10
With this score, Bitcoin.com Customer Service was mediocre, comparable to the 7.6/10 average of other crypto card companies.
Was Bitcoin.com V-Card Available for Residents of United States?
No, Bitcoin.com V-Card was not available for residents of United States.
Bitcoin.com V-Card supported the following countries: Åland Islands, Albania, American Samoa, Andorra, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bonaire, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Cambodia, Canada, Cayman Islands, Chad, Chile, Christmas Island, Cocos Islands, Colombia, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Estonia, Falkland Islands, Faroe Islands, Finland, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Réunion, Romania, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Georgia and the South Sandwich Islands, South Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Timor-Leste, Tokelau, Tonga, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, United Arab Emirates, United Kingdom, Uruguay, US Virgin Islands, Uzbekistan, Vatican City, Vietnam, Wallis and Futuna, Western Sahara.
To see our list of available crypto cards for 🇺🇸 United States, see this list. There are currently 17 cards listed there.
You may also be interested in this article: Crypto Cards for USA: The Best Options for Americans.
Alternatives to Bitcoin.com V-Card?
