Monolith Card Discontinued

Category: Crypto Cards
5
Overall Rating
CRITERIA:
Company Strength
2
Fee Structure
6.9
Customer Service
6
PROS:
  • Has Apple Pay enabled
  • Crypto to Fiat conversion fee is 0%
CONS:
  • Additional 1% fee per transaction, called the "community contribution fee"
  • No cashback rewards
StatusDiscontinued
Visa or MC
Debit or Credit

Debit Card

Denominated In€ EUR£ GBP
Apple PayEnabled
Monthly Fee

0.00 EUR

Monthly Inactivity Fee

0.00 EUR

Crypto to EUR Crypto->EUR Conversion Cost

0%

Cashback

None

Daily Spending Limit

8,000 EUR

Daily ATM Withdrawal Limit

350 EUR

Foreign Exchange Fee

1.75%

Crypto to Fiat Conversion

Manual when Preloading

Supported CountriesShow All (41)
Supported CryptocurrenciesDAIETHMATICTKNUSDCUSDT

Monolith Card Benefits and Rewards

Monolith card does not offer any cashback rewards or any additional benefits for using the card.

We Tested Monolith's Customer Support

We asked Monolith's customer support different questions, and then rated their responses to evaluate how good their support is.

Why should you Care:When you'll have a money-related question, like a missing deposit or being overcharged - having good support at that moment will be crucial for you.

Monolith offers support via the following channels:

Emailsupport@monolith.xyz
Web Formhttps://support.monolith.xyz/hc/en-us/requests/new

Location: Monolith customer service reps are located in United Kingdom flagUnited Kingdom.¹

Support Channel Our Interaction Score
Email
(replied in
7 d 3 h )
Late reply. Didn't exactly answer what the dispute process is, but gave first step needed.
Late Reply
High Competence
Not Personalized
Flawless English, Professional Tone
7/10
Web Form
(replied in
1 h 20 min)
Response was somewhat lacking. Short, without much detail.
High Competence
Not Personalized
Flawless English, Professional Tone
9/10
Web Form
(replied in
11 d )
Late response about card applications not being available anymore. Previously answered questions about the card, so this answer was unexpected and misleading.
Late Reply
High Competence
Not Personalized
Flawless English, Professional Tone
4/10
Web Form
(replied in
9 d 6 h )
Extremely slow back and forth, it took many days to complete the conversation.
Late Reply
High Competence
Highly Personalized
Flawless English, Professional Tone
5/10
Email
(replied in
10 d 5 h )
Reply was shorter than expected, but it was a knowledgeable answer to a question about importing seeds.
Late Reply
High Competence
Highly Personalized
Flawless English, Professional Tone
5/10

To summarize,

Competence and Problem-Solving: Monolith's customer service agents are highly competent, so you can expect every issue to be resolved with professional expertise and a thorough understanding.

Customer Love: Their responses will be personalized when they need to look up specific information from your account, although they may not always address you by name.

Reply Speed: They often take longer than 8 days to respond, which is frustrating and inconvenient.

Overall Customer Service Rating: 6/10

With this score, Monolith's Customer Service is poor, comparing to other crypto cards, which score an average of 7.3/10.

Was Monolith Card Available for Residents of United States?

No, Monolith Card was not available for residents of United States.

Monolith Card supported the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint-Martin, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

To see our list of available crypto cards for United States, see this list. There are currently 5 cards listed there.

You may also be interested in this article: Crypto Cards for USA: The Best Options for Americans.

Alternatives to Monolith Card?

Paulina Masson

Paulina Masson

Paulina has a strong background in finance and cryptocurrency. She's been involved with crypto since its early days and has observed its progression over the years. Notably, she possesses expertise in various crypto products, having personally tested and evaluated many of them. In her spare time, she is developing a crypto bot designed to automatically trade on short timeframes.

⭑cryptonoshi
Logo
Compare items
  • Total (0)
Compare
0