As of August 7th, 2024, Monolith Card has ceased operations due to increasing regulatory challenges in the EU and UK.
Monolith Card Discontinued
- Has Apple Pay enabled
- Crypto to Fiat conversion fee is 0%
- Additional 1% fee per transaction, called the "community contribution fee"
- No cashback rewards
-
Key Features
| Status | Discontinued |
|---|---|
| Visa or MC | |
| Debit or Credit | Debit Card |
| Denominated In | € EUR£ GBP |
| Apple Pay | Enabled |
| Monthly Fee | 0.00 EUR |
| Monthly Inactivity Fee | 0.00 EUR |
| Crypto to EUR Crypto->EUR Conversion Cost | 0% |
| Cashback | None |
| Daily Spending Limit | 8,000 EUR |
| Daily ATM Withdrawal Limit | 350 EUR |
| Foreign Exchange Fee | |
| Crypto to Fiat Conversion | Manual when Preloading |
| Supported Cryptocurrencies | DAIETHMATICTKNUSDCUSDT |
| Supported Countries | AustriaBelgiumBulgariaCyprusCzechiaGermanyDenmarkEstoniaSpainFinlandFranceUnited KingdomFrench GuianaGuernseyGibraltarGuadeloupeGreeceCroatiaHungaryIrelandIsle of ManIcelandItalyJerseyLiechtensteinLithuaniaLuxembourgLatviaSaint MartinMartiniqueMaltaThe NetherlandsNorwayPolandPortugalRéunionRomaniaSwedenSloveniaSlovakiaMayotte |
United States cards here.Monolith Card Announced Its Closure
Here’s the message Monolith Card customers received on August 7, 2024:
We Had Tested Monolith's Customer Support
We asked Monolith's customer support different questions, and then rated their responses to evaluate how good their support was.
Why should you Care:When users had a money-related question, like a missing deposit or being overcharged, having good support at that moment was crucial.
Monolith offered support via the following channels:
| [email protected] | |
| Web Form | https://support.monolith.xyz/hc/en-us/requests/new |
Location: Monolith customer service reps were located in 
United Kingdom.¹
| Support Channel | Our Interaction | Score |
Email (replied in 7 d 3 h ) | Late reply. Didn't exactly answer what the dispute process is, but gave first step needed. | Late Reply High Competence Not Personalized Flawless English, Professional Tone 7/10 |
Web Form (replied in 1 h 20 min) | Response was somewhat lacking. Short, without much detail. | High Competence Not Personalized Flawless English, Professional Tone 9/10 |
Web Form (replied in 11 d ) | Late response about card applications not being available anymore. Previously answered questions about the card, so this answer was unexpected and misleading. | Late Reply High Competence Not Personalized Flawless English, Professional Tone 4/10 |
Web Form (replied in 9 d 6 h ) | Extremely slow back and forth, it took many days to complete the conversation. | Late Reply High Competence Highly Personalized Flawless English, Professional Tone 5/10 |
Email (replied in 10 d 5 h ) | Reply was shorter than expected, but it was a knowledgeable answer to a question about importing seeds. | Late Reply High Competence Highly Personalized Flawless English, Professional Tone 5/10 |
To summarize,
Competence and Problem-Solving: Monolith's customer service agents were highly competent, so users could expect issues to be resolved with professional expertise and a thorough understanding.
Customer Love: Their responses were personalized when they needed to look up specific account information, although they did not always address users by name.
Reply Speed: They often took longer than 8 days to respond, which was frustrating and inconvenient.
Overall Customer Service Rating: 6/10
With this score, Monolith's Customer Service was mediocre, comparable to the 5.7/10 average of other crypto card companies.
Was Monolith Card Available for Residents of United States?
No, Monolith Card was not available for residents of United States.
Monolith Card supported the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Norway, Poland, Portugal, Réunion, Romania, Saint Martin, Slovakia, Slovenia, Spain, Sweden, The Netherlands, United Kingdom.
To see our list of available crypto cards for 🇺🇸 United States, see this list. There are currently 15 cards listed there.
You may also be interested in this article: Crypto Cards for USA: The Best Options for Americans.
Alternatives to Monolith Card?
