Crypto.com Card [Canada]

#32 (out of 54) in Crypto Cards
#7 (out of 11) in Crypto Cards for North America
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6
Overall Rating
CRITERIA:
Brand Authority
9
Fees and Limits Structure
9
Customer Service
0.1
PROS:
  • Nice extras with higher Tier cards - Spotify, Netflix, Amazon Prime, and more
  • 250-1300 CAD free ATM withdrawal per month
CONS:
  • Higher Tier cards with higher rewards require CRO token staking
  • Non-responsive customer service
Visa or MC
Debit or Credit

Prepaid Card

Denominated In$ CAD
Apple PayEnabled
Monthly Fee

0.00 CAD

Monthly Inactivity Fee

0.00 CAD

Crypto to CAD Crypto->CAD Conversion Cost

~0.75%

Highest Cashback

up to 5%

Entry-Level Cashback

1%

Entry-Level Cashback Monthly Cap

30 CAD

Daily Spending Limit

35,000 CAD

Daily ATM Withdrawal Limit

700 CAD

Foreign Exchange Fee

2%

Crypto to Fiat Conversion

Manual when Preloading

Crypto Asset Management

Custodial (stores crypto keys on your behalf)

Supported Countries
Supported CryptocurrenciesADABTCCHZCRODAIDOGEENJETHLINKLTCMANAMATICTAUDTCADTGBPTHETAUNIUSDCUSDPVETXRPZILShow All (22)
Canadian Crypto.com Card: Convert your crypto with minimal fees

Canadian Crypto.com Card: Convert your crypto with minimal fees

Crypto.com Card Benefits and Rewards – for Canada

Here are the benefits and rewards offered by Crypto.com for their Canada-based cardholders:

Obsidian

Rose & White

Jade & Indigo

Ruby Steel

Midnight

 CAD Lockup Required $500,000 $50,000  $5,000 $500
Cashback Rewards 5% 3% 2% 1%
Spotify  
Netflix
Priority Pass™ Airport Lounge Access (see lounge list)
Amazon Prime
Crypto.com Private Membership
2% Extra Interest on Crypto Earn
Airbnb
Private Jet Service

Priority Pass™ Airport Lounge Access offers access to a wide selection of airport lounges.

Not all cashback % is unlimited. The Royal Indigo & Jade Green cards offer 2% cashback reward with a cap of $65 CAD per month and the Ruby Steel card offers a 1% cashback reward capped at $30 CAD per month. The Obsidian and Frosted Rose Gold & Icy White cards don’t have any limit on their 5% and 3% cashback rewards respectively. 

The Airbnb reward that is offered to Obsidian card holders gives 10% back for each purchase on Airbnb with a monthly $130 CAD limit.

Cashback rewards are paid in CRO Token to your Crypto.com Wallet App.

What Does Crypto.com Private Membership (VIP) Offer?

  1. Access to Crypto.com’s self-published research reports, like these.
  2. Assistance with estate handling related to Crypto.com assets. Estate handling refers to the process of managing and distributing a deceased person’s Crypto.com assets.
  3. Tickets to top crypto industry events.
  4. Extra 2% bonus interest on Crypto Earn.
  5. Preferential rates for trading large amounts of CRO.
  6. Priority customer support.

Reality Check While Crypto.com Card promotes up to 5% cashback, if you're an entry-level user with 1,000 CAD in assets, you'll qualify for 1% cashback, capped at 30 CAD per month.

Are other cards more generous at base tier? Yes.

Crypto.com CardIndustry Average1
Entry Level Cashback1%1%
Entry Level Cashback Monthly Cap30 CAD400 CAD

Crypto.com Card is a Prepaid Card

  • Debit Card
  • Credit Card
  • Prepaid Card
  • No Bank Account Offered

Crypto.com Card is very much like a traditional prepaid card that carries its own balance, and you'll need to top it up before use. It should be noted that Crypto.com doesn't offer a bank account with this card (while some crypto cards do), which means you won't be able to receive third-party payments, like fiat withdrawals from exchanges, for example.

It Comes in Both Physical and Virtual Forms

You can get Crypto.com Card in both physical and virtual versions, a feature only available with 40% of crypto cards. They'll mail you the physical card, and you can instantly get the virtual card online after completing KYC Identity Verification.

Wondering about the perks of each card type? Here are some highlights:

Physical Card
Virtual Card
ATM WithdrawalsSecond Card Number
Required for Car Rentals, HotelsInstant Availability
Useful When Phone Dies, or no WifiFreeze for Safety
Backup Payment MethodSet Lower Spend Limits
Cost to Order:
5 CAD
Cost to Order:
0 CAD

You will find the physical Crypto.com Card useful for in-person purchases, while the virtual card will be perfect for online transactions like subscriptions.

Crypto-to-CAD Conversion Cost with Crypto.com Card

Crypto.com Card Requires Pre-Load

Before you can use your Crypto.com Card, you will need to top-up your account. This means you will have to convert your crypto in advance, exchanging it to CAD and moving it to the card account, to make it available for spending.

Crypto
Crypto to Fiat Conversion Fee0%
Sell Spread~0.75%
Load Fee0%
Transaction Fee
0%
Total Crypto to CAD Cost~0.75%
CAD

Low Cost:Compared to the average ~1.7% crypto-to-fiat cost of other cards, converting crypto with Crypto.com Card is much more cost-effective (~0.75%). This means that you will get more CAD for your crypto when using this card.

From all crypto cards we reviewed for North America, Crypto.com Card, Shakepay Card and Netcoins Card offer the cheapest crypto-to-fiat conversions (~0.75%, ~0.75% and ~1.1% respectively), while converting crypto with Coinbase Card will cost you the most, ~4%.

How Does Crypto.com Card Compare to Other Crypto Cards?

Crypto.com Card ranks #32 out of 54 amongst all the crypto cards we have reviewed so far. This card is a solid choice among the many crypto cards available, offering competitive features and benefits.

We compared Crypto.com Card with 10 similar crypto cards, available for the same geographical region. See the resulting pros and cons below.

Strongest Features Against Competitors

Here are the strongest features of Crypto.com Card against its 10 competitors:

  • Offers impressive maximum cashback of up to 5% (other cards have an average of 3%).
  • Offers a generous 35,000 CAD daily spend limit (other cards offer 11,500 CAD limit on average).
  • Solid company with a 9/10 brand authority score (the average for all competing cards is 6/10).
  • You can get both a physical card and a second virtual card (while 60% of competing crypto cards offer only one type - either physical or just virtual).
  • Their crypto-to-fiat conversion cost, including all related fees and spread, is among the lowest at ~0.75% (versus an average of ~1.8% with other cards.)
  • Their overall fees & limits structure is incredibly generous, with a score of 9/10 (average fees & limits structure rating amongst other cards is 6.4/10).
  • Available for residents of United States.

Weakest Features Against Competitors

Compared to its 10 competitors, here are the shortcomings of Crypto.com Card:

  • Limits entry-level cashback to 30 CAD per month (while other cards have 400 CAD average monthly cap for the base tier).
  • Their customer service is poor with a 0.1/10 score (competitors score 7/10 on average).
  • Requires preconversion of crypto to load the card (while 30% of competitors auto-convert on every purchase).
  • Doesn't offer any free ATM withdrawals (in contrast to 50% of crypto cards which offer an average of 200 CAD free withdrawal allowance per month).
  • Crypto.com Card [Canada] vs. Shakepay Card vs. Coinbase Card

    Crypto.com Card
    Shakepay Card
    Coinbase Card
    Monthly Fee 0.00 CAD 0.00 CAD 0.00 USD
    Crypto to Fiat Cost ~0.75% ~0.75% ~4%
    Highest Cashback up to 5% 1% up to 4%
    Entry-Level Cashback 1% 1% 1%
    Daily Spending Limit 35,000 CAD 3,000 CAD 2,500 USD
    Daily ATM Limit 700 CAD 1,000 CAD 1,000 USD
    Foreign Exchange Fee 2% 3% 2.49%
    Asset Management Custodial Custodial Custodial
    Availability for United States flagUnited States
    Supported Cryptocurrencies 22 2 235
    Apple Pay Enabled Enabled Enabled
    Customer Service Bad Average Great
    Brand Authority Well-Known Growing Well-Known

    If you plan to use your card for daily purchases, then daily spending limit is an important consideration for you. Crypto.com Card offers the highest daily spending limit of 35,000 USD. You will get lower daily limits with Shakepay Card and Coinbase Card.

    Cashback rewards are a great way to earn back some of the money you spend on your card and is an important consideration as well. Out of the three, Crypto.com Card offers the best cashback rewards of up to 5%. The cashback rewards for Shakepay Card and Coinbase Card are not as high.

    To make a good choice, look through all features, as it is an individual choice. If you will mostly do online transactions with this card, then Apple Pay availability may not be a very important feature for you. If you travel a lot, foreign exchange rate will matter. And so on.

Crypto.com Card ATM Fees: The Real Cost of Cashing Out

Local ATM Withdrawals in CAD

Here's a breakdown of the fees you'll face when making local ATM withdrawals with your Crypto.com Card:

You're at a local ATM and have:
0.0428 ETH (200 CAD)
-1.5 CAD
Crypto.com Crypto-to-Fiat Conversion Cost: ~0.75%
-3.97 CAD
Crypto.com ATM Withdrawal Fee: 2%
-3 CAD
ATM Operator Fee: ~3 CAD
191.53 CAD

Starting with an initial amount of 200 CAD in ETH, the ATM withdrawal with Crypto.com Card will cost you a total of ~8.47 CAD (4.2% of 200 CAD), resulting in a final cash withdrawal of 191.53 CAD in hand.

Doesn't Crypto.com Card Offer Free ATM Withdrawals?

No, it doesn't. Which is a shame, because 50% of competing cards offer free ATM withdrawals, typically allowing up to 200 CAD per month without fees.

International non-CAD ATM Withdrawals

Things will get significantly worse for International ATM Withdrawals. If you're out of country and cashing out with your Crypto.com Card, here's what it will look like:

You're at an international ATM and have:
0.0428 ETH (200 CAD)
-1.5 CAD
Crypto.com Crypto-to-Fiat Conversion Cost: ~0.75%
-3.97 CAD
Crypto.com Intl ATM Withdrawal Fee: 2%
-3.97 CAD
Crypto.com Foreign Exchange Fee: 2%
-1.99 CAD
Visa Foreign Exchange Fee: 1%
-3 CAD
ATM Operator Fee: ~3 CAD
-3.97 CAD
ATM Operator Foreign Exchange Fee: ~2%
Foreign Currency (worth 181.6 CAD)

For an international withdrawal using your Crypto.com Card with an initial 200 CAD in ETH, you'll incur fees totaling ~18.4 CAD (9.2% of 200 CAD), leaving you with 181.6 CAD in the equivalent foreign currency.

Reality CheckOverall, Crypto.com Card is slightly cheaper than other cards for local ATM withdrawals and slightly more expensive for international ATM withdrawals:

Cost with Crypto.com CardCost with Other Cards
Local ATM Withdrawals~8.4 CAD (4.2% of 200 CAD)~9 CAD (4.5% of 200 CAD)
International ATM Withdrawals~18.4 CAD (9.2% of 200 CAD)~18.2 CAD (9.1% of 200 CAD)

From all crypto cards that we reviewed, Netcoins Card, Crypto.com Card and Wealthsimple Card offer the cheapest local ATM withdrawals (2.6%, 4.2% and 4.5% of 200 CAD respectively), while Gemini Card scores the worst, landing last on the list with a total local ATM withdrawal cost of 8.2% of 200 CAD.

We Tested Crypto.com's Customer Support

We asked Crypto.com's customer support different questions, and then rated their responses to evaluate how good their support is.

Why should you Care:When you'll have a money-related question, like a missing deposit or being overcharged - having good support at that moment will be crucial for you.

Crypto.com offers support via the following channels:

Chathttps://help.crypto.com
Emailcontact@crypto.com

Location: Crypto.com customer service reps are located in Bulgaria flagBulgaria.¹

Support Channel Our Interaction Score
Chat
(replied in
22 d 19 h )
They sent continuous auto-replies until we used 'URGENT' in one email, then response came the same day. Yet, response did not help to solve the issue asked about.
Late Reply
Low Competence
Highly Personalized
Flawless English, Professional Tone
0.5/10
Chat
(didn't reply)
Never replied apart from automated response. Waited 16 days.
No Response
0/10
Email
(didn't reply)
Only automated messages. No real person ever replied. Waited 15 days.
No Response
0/10
Email
(didn't reply)
Only automated response. So frustrating. Waited 14 days.
No Response
0/10
Chat
(didn't reply)
Ufff.. no reply. Waited 14 days.
No Response
0/10

To summarize,

Competence and Problem-Solving: Crypto.com's customer service could potentially be competent, but we were unable to evaluate it.

Customer Love: Crypto.com demonstrates a disappointing disregard for customer care, primarily through their consistent failure to respond.

Reply Speed: The majority of customer inquiries go unanswered, which is absolutely unacceptable.

Overall Customer Service Rating: 0.1/10

With this score, Crypto.com's Customer Service is extremely poor, compared to other crypto cards, which score an average of 7/10.

Crypto.com Referral Code - to Get 25 USD Bonus

You can use referral code k426ugpaj7 to get 25 USD bonus when you create an account on Crypto.com platform.

Here's how you can enter the referral code:

Crypto.com referral code

..or, just click here.

p.s. Are we getting paid for referring you? Yes, and it helps us continue our mission. It's like you are buying us lunch 🍱 for all the hard work we've put into building this site. We really appreciate it. Thank you. 🙏🤗

Is Crypto.com Card Available for Residents of United States?

Yes, Crypto.com Card is available for residents of United States.

Crypto.com Card [Canada] supports: Canada. Crypto.com Card [USA] supports: United States. Crypto.com Card [EU] supports the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

To see our list of available crypto cards for United States, see this list. There are currently 9 cards listed there.

You may also be interested in this article: Crypto Cards for USA: The Best Options for Americans.

Solid Info. What's My Next Step?

Paulina Masson

Paulina Masson

Paulina has a strong background in finance and cryptocurrency. She's been involved with crypto since its early days and has observed its progression over the years. Notably, she possesses expertise in various crypto products, having personally tested and evaluated many of them. In her spare time, she is developing a crypto bot designed to automatically trade on short timeframes.

⭑cryptonoshi
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