Trastra
Customer Support Channels
| Chat | https://app.trastra.com/ |
| [email protected] | |
| Web Form | https://trastra.zendesk.com/hc/en-us/requests/new |
Customer Service Interactions
| Channel | Score | Comment | |
|---|---|---|---|
| 1 | (replied in 6 min) | Flawless English, Professional Tone Highly Personalized High Competence 10 | A quick, reassuring response, listing the steps and actions needed to take in the case of a transaction dispute. |
| 2 | (replied in 11 min) | Flawless English, Professional Tone Somewhat Personalized High Competence 9.5 | Friendly, warm response with a visual gif attached to illustrate how 3D authentication works. |
| 3 | (replied in 10 h 58 min) | Flawless English, Professional Tone Not Personalized High Competence 9 | Answered in detail to why the new signups are temporarily paused. Explained well. |
| 4 | (replied in 1 d ) | Flawless English, Professional Tone Somewhat Personalized High Competence 9.5 | Didn't directly answer the question about spread, but provided relevant and useful information. |
| 5 | (replied in 7 min) | Adequate English, Professional Tone Not Personalized High Competence 8.5 | Responded quickly, added additional information relevant to the question asked about. |
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