Revolut
Customer Support Channels
| Chat | https://apps.apple.com/us/app/revolut-send-spend-and-save/id932493382 |
| [email protected] | |
| https://twitter.com/RevolutApp |
Customer Service Interactions
| Channel | Score | Comment | |
|---|---|---|---|
| 1 | (replied in 3 min) | Flawless English, Professional Tone Highly Personalized High Competence 10 | Auto-reply suggested to use the live-chat instead. Asked about ATM withdrawals. Gave a detailed and knowledgeable response. |
| 2 | (replied in 1 min) | Adequate English, Professional Tone Highly Personalized High Competence 9.5 | Asked about disputing unauthorized transactions. Responded in 1 minute. Gave good answers, provided supporting links. |
| 3 | (replied in 6 min) | Adequate English, Professional Tone Somewhat Personalized High Competence 9 | They suggested to ask the question in live chat instead, for a faster reply. When asked about taxes and fees, agent emailed manually generated reports, quick and to the point. |
| 4 | (replied in 7 min) | Flawless English, Professional Tone Highly Personalized High Competence 10 | Asked what their spread is when trading Bitcoin. Replied with great detail, full transparency in the range of spread %, very knowledgeable. |
| 5 | (replied in 12 min) | Flawless English, Professional Tone Highly Personalized High Competence 10 | Asked a question on card denomination currencies. Initial agent didn't know the answer, so he transferred the chat to another agent which then gave a detailed response. |
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