Nexo
Customer Support Channels
| Chat | https://nexo.com/ |
| [email protected] | |
| Web Form | https://support.nexo.com/s/contact?language=en_US |
Customer Service Interactions
| Channel | Score | Comment | |
|---|---|---|---|
| 1 | (replied in 1 d 23 h ) | Flawless English, Professional Tone Not Personalized High Competence 9 | Answered the question about dispute process clearly, explained the steps required. |
| 2 | (replied in 3 d 11 h ) | Flawless English, Professional Tone Not Personalized High Competence 7 | Reassuring reply to a question about card security. Good answer, but a late one. |
| 3 | (replied in 4 d 14 h ) | Flawless English, Professional Tone Highly Personalized High Competence 8 | Late reply to a question about Apple Pay SMS verification code not arriving. Responded in detail, with the next steps to take. |
| 4 | (replied in 1 min) | Flawless English, Professional Tone Not Personalized High Competence 9 | Super quick responses, concise and to the point. |
| 5 | (replied in 6 h 32 min) | Flawless English, Professional Tone Highly Personalized High Competence 10 | A fantastic response - detailed, knowledgeable, informative. Question was about Foreign Exchange fees for a specific transaction. |
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