Trastra Card Coming Soon

Category: Crypto Cards
6.9
Overall Rating
CRITERIA:
Company Strength
5.5
Fee Structure
6
Customer Service
9.3
PROS:
  • 0% crypto to Fiat conversion fees
  • Receive salaries in crypto, since it gets connected to an IBAN account
CONS:
  • Tiny Daily ATM withdrawal limit
  • No Cashback Rewards
  • No Apple Pay
StatusComing Soon
Visa or MC
Debit or Credit

Debit Card

Denominated In€ EUR
Apple PayNot Enabled
Monthly Fee

1.25 EUR

Monthly Inactivity Fee

0.00 EUR

Crypto to EUR Crypto->EUR Conversion Cost

0%

Cashback

None

Daily Spending Limit

7,700 EUR

Daily ATM Withdrawal Limit

300 EUR

Foreign Exchange Fee

3%

Crypto to Fiat Conversion

Manual when Preloading

Supported CountriesShow All (30)
Supported CryptocurrenciesBCHBTCETHLTCUSDCUSDTXRP

Trastra Card Benefits and Rewards

Trastra Card doesn’t offer cashback rewards for using the card.

They do occasionally run promotions where they offer to waive certain fees like card issuance fees, but these promotions change over time.

Trastra Card is a Debit Card

  • Debit Card
  • Credit Card
  • Prepaid Card
  • No Bank Account Offered

Trastra Card differs from a traditional debit card, where the balance is linked directly to your bank account. With Trastra, you'll need to top up your card before use. It should be noted that Trastra doesn't offer a bank account with this card, as some crypto cards do, which means you won't be able to receive third-party payments, like fiat withdrawals from exchanges, for example.

We Tested Trastra's Customer Support

We asked Trastra's customer support different questions, and then rated their responses to evaluate how good their support is.

Why should you Care:When you'll have a money-related question, like a missing deposit or being overcharged - having good support at that moment will be crucial for you.

Trastra offers support via the following channels:

Chathttps://app.trastra.com/
Emailsupport@trastra.com
Web Formhttps://trastra.zendesk.com/hc/en-us/requests/new

Location: Trastra customer service reps are located in Ukraine flagUkraine.¹

Support Channel Our Interaction Score
Email
(replied in
6 min)
A quick, reassuring response, listing the steps and actions needed to take in the case of a transaction dispute.
High Competence
Highly Personalized
Flawless English, Professional Tone
10/10
Web Form
(replied in
11 min)
Friendly, warm response with a visual gif attached to illustrate how 3D authentication works.
High Competence
Somewhat Personalized
Flawless English, Professional Tone
9.5/10
Chat
(replied in
10 h 58 min)
Answered in detail to why the new signups are temporarily paused. Explained well.
High Competence
Not Personalized
Flawless English, Professional Tone
9/10
Email
(replied in
1 d )
Didn't directly answer the question about spread, but provided relevant and useful information.
High Competence
Somewhat Personalized
Flawless English, Professional Tone
9.5/10
Email
(replied in
7 min)
Responded quickly, added additional information relevant to the question asked about.
High Competence
Not Personalized
Adequate English, Professional Tone
8.5/10

To summarize,

Competence and Problem-Solving: Trastra's customer service agents are highly competent, so you can expect every issue to be resolved with professional expertise and a thorough understanding.

Customer Love: Their responses will be personalized when they need to look up specific information from your account, although they may not always address you by name.

Reply Speed: Response times are inconsistent, ranging from as quick as 6 minutes to as slow as 1 day.

Overall Customer Service Rating: 9.3/10

This excellent score places Trastra's Customer Service well above the crypto card industry average of 7.3/10.

Will Trastra Card be Available for Residents of United States?

No, Trastra Card will not be available for residents of United States.

Trastra Card will support the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

To see our list of available crypto cards for United States, see this list. There are currently 5 cards listed there.

You may also be interested in this article: Crypto Cards for USA: The Best Options for Americans.

Alternatives to Trastra Card?

Paulina Masson

Paulina Masson

Paulina has a strong background in finance and cryptocurrency. She's been involved with crypto since its early days and has observed its progression over the years. Notably, she possesses expertise in various crypto products, having personally tested and evaluated many of them. In her spare time, she is developing a crypto bot designed to automatically trade on short timeframes.

⭑cryptonoshi
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