We Tested Onboard's Customer Support
We asked Onboard's customer support different questions, and then rated their responses to evaluate how good their support is.
Why should you Care:When you'll have a money-related question, like a missing deposit or being overcharged - having good support at that moment will be crucial for you.
Onboard offers support via the following channels:
Chat | https://onboard.crisp.help/ |
support@onboard.xyz |
Location: Onboard customer service reps are located in Nigeria.¹
Support Channel | Our Interaction | Score |
Chat (replied in 2 min) | Apart from using the word 'kindly' too much, replies were quick and helpful. | High Competence Somewhat Personalized Adequate English, Professional Tone 9/10 |
Email (replied in 8 h 17 min) | Direct and to the point response to a question about 3ds security. | High Competence Somewhat Personalized Flawless English, Professional Tone 9.5/10 |
Chat (replied in 2 min) | Replied incredibly quickly, even to multiple follow up questions. Gave a feeling of a personal account manager who is always there for you. | High Competence Not Personalized Flawless English, Professional Tone 9/10 |
Chat (replied in 22 min) | Struggled to answer a non-typical question, to which there are no copy pasted replies (asked about referral program specifics). | Low Competence Somewhat Personalized Adequate English, Professional Tone 4.5/10 |
Chat (replied in 1 h 48 min) | Initially required a bit more explaining on what is being asked (missing swap feature), but gave a good answer. They totally overuse the word 'kindly', which is a bit cringy. | High Competence Somewhat Personalized Adequate English, Professional Tone 9/10 |
To summarize,
Competence and Problem-Solving: More often than not, Onboard's customer service responses are highly competent, proving they're a company that takes your questions seriously.
Customer Love: Onboard's support responses are personalized, addressing customers by name, but typically do not include other specific account details unless requested.
Reply Speed: Response times are inconsistent but relatively fast, ranging from as quick as 2 minutes to as slow as 8 hours.
Overall Customer Service Rating: 8.2/10
This excellent score places Onboard's Customer Service well above the crypto card industry average of 7.2/10.
Onboard Referral Code - to Get 10 USD Bonus
You can use referral code tkioemSa6FRGUk138 to get 10 USD bonus when you create an account on Onboard platform.
Here's how you can enter the referral code:
..or, just click here.
Your bonus will be paid out to you in USDC (USD Coin), right after you top up your Onboard Card with $100.
p.s. Are we getting paid for referring you? Yes, and it helps us continue our mission. It's like you are buying us lunch 🍱 for all the hard work we've put into building this site. We really appreciate it. Thank you. 🙏🤗
Is Onboard Card Available for Residents of United States?
No, Onboard Card is not available for residents of United States.
Onboard Card supports the following countries: Aland, Albania, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia-Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Cayman Islands, Chad, Chile, China, Christmas Island, Cocos Keeling Islands, Colombia, Cook Islands, Costa Rica, Croatia, Curacao, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saint Barthelemy, Saint Helena, Saint Lucia, Saint-Martin, Samoa, San Marino, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia and South Sandwich Islands, Spain, Sri Lanka, St Kitts and Nevis, St Vincent and Grenadines, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Timor Leste, Tonga, Trinidad and Tobago, Tunisia, Türkiye, Turks and Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Western Sahara, Zambia.
To see our list of available crypto cards for 🇺🇸 United States, see this list. There are currently 11 cards listed there.
You may also be interested in this article: Crypto Cards for USA: The Best Options for Americans.