It Came in Both Physical and Virtual Forms

You could get Netcoins Card in both physical and virtual versions, a feature only available with 30% of crypto cards. They used to mail the physical card, and you could instantly get the virtual card online after completing KYC Identity Verification.

Wondering about the perks of each card type? Here are some highlights:

Physical Card	Virtual Card
ATM Withdrawals	Second Card Number
Required for Car Rentals, Hotels	Instant Availability
Useful When Phone Dies, or no Wifi	Freeze for Safety
Backup Payment Method	Set Lower Spend Limits

The physical Netcoins Card was useful for in-person purchases, while the virtual card was perfect for online transactions like subscriptions.

What Was Crypto-to-CAD Conversion Cost with Netcoins Card?

Netcoins Card Required Pre-Load

Before you could use your Netcoins Card, you needed to top up your account. This meant you had to convert your crypto in advance, exchanging it to CAD and moving it to the card account to make it available for spending.

Low Cost:Compared to the average ~1.8% crypto-to-fiat cost of other cards, converting crypto with Netcoins Card was much more cost-effective (~1.1%). This meant users would get more CAD for their crypto when using this card.

From all crypto cards we reviewed for North America, Crypto.com Card, Shakepay Card and Fold Card offer the cheapest crypto-to-fiat conversions (~0.75%, ~0.75% and ~1.5% respectively), while converting crypto with Coinbase Card will cost you the most, ~4%.

We Had Tested Netcoins's Customer Support

We asked Netcoins's customer support different questions, and then rated their responses to evaluate how good their support was.

Why should you Care:When users had a money-related question, like a missing deposit or being overcharged, having good support at that moment was crucial.

Netcoins offered support via the following channels:

Email	[email protected]
Phone	+1 (844) 515-2646
Web Form	https://netcoins.zendesk.com/hc/en-us/requests/new

Location: Netcoins customer service reps were located in Canada.^¹

Support Channel	Our Interaction	Score
Email (replied in 1 h 32 min)	Sent a fast reply to a question about the dispute process, provided a clear and detailed response. View Conversation	High Competence Highly Personalized Flawless English, Professional Tone 10/10
Web Form (replied in 37 min)	Replied with a reason for a declined transaction. Their given reason was not really true, because card started working after unlocking it. View Conversation	Low Competence Somewhat Personalized Flawless English, Professional Tone 5/10
Email (replied in 5 min)	Quick, concise reply to a question about card locking. View Conversation	High Competence Not Personalized Adequate English, Professional Tone 8.5/10
Web Form (replied in 4 h 4 min)	Detailed and informative response to a question about staking. View Conversation	High Competence Somewhat Personalized Flawless English, Professional Tone 9.5/10
Email (replied in 3 min)	Super quick reply. Gave a good explanation for when to expect the cashback rewards. View Conversation	High Competence Not Personalized Adequate English, Professional Tone 8.5/10

To summarize,

Competence and Problem-Solving: More often than not, Netcoins's customer service responses were highly competent, showing they took user questions seriously.

Customer Love: Their responses were personalized when they needed to look up specific account information, although they did not always address users by name.

Reply Speed: Response times were inconsistent but relatively fast, ranging from as quick as 3 minutes to as slow as 4 hours.

Overall Customer Service Rating: 8.3/10

This excellent score placed Netcoins's Customer Service well above the crypto card industry average of 5.7/10.

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