Gate Card ATM Fees: The Real Cost of Cashing Out

Local ATM Withdrawals in EUR

Here's a breakdown of the fees you'll face when making local ATM withdrawals with your Gate Card:

You're at a local ATM and have:
0.0662 ETH (200 EUR)
-1.8 EUR
Gate.io Crypto-to-Fiat Conversion Fee: 0.9%
-1.98 EUR
Gate.io ATM Withdrawal Fee: 1%
-3 EUR
ATM Operator Fee: ~3 EUR
193.22 EUR

Starting with an initial amount of 200 EUR in ETH, the ATM withdrawal with Gate Card will cost you a total of ~6.78 EUR (3.4% of 200 EUR), resulting in a final cash withdrawal of 193.22 EUR in hand.

Doesn't Gate.io Card Offer Free ATM Withdrawals?

Yes, Gate.io offers free ATM withdrawals for up to 200 EUR per month, in line with the average limit of 200 EUR offered by other cards.

When they say 'free', they are only referring to their ATM Withdrawal Fee, which will be waived for the first 200 EUR withdrawn per month. In our example, if you withdraw 200 EUR, this waiver saves you 1.98 EUR, reducing your local ATM withdrawal cost to around 4.8 EUR, compared to the standard cost of approximately 6.78 EUR.

International non-EUR ATM Withdrawals

Things will get significantly worse for International ATM Withdrawals. If you're out of country and cashing out with your Gate Card, here's what it will look like:

You're at an international ATM and have:
0.0662 ETH (200 EUR)
-1.8 EUR
Gate.io Crypto-to-Fiat Conversion Fee: 0.9%
-1.98 EUR
Gate.io Intl ATM Withdrawal Fee: 1%
-3.96 EUR
Gate.io Foreign Exchange Fee: 2%
-1.98 EUR
Visa Foreign Exchange Fee: 1%
-3 EUR
ATM Operator Fee: ~3 EUR
-3.96 EUR
ATM Operator Foreign Exchange Fee: ~2%
Foreign Currency (worth 181.52 EUR)

For an international withdrawal using your Gate Card with an initial 200 EUR in ETH, you'll incur fees totaling ~16.68 EUR (8.3% of 200 EUR), leaving you with 181.52 EUR in the equivalent foreign currency.

Reality CheckCompared to other crypto cards, Gate Card is more cost-effective for both local and international ATM withdrawals:

Cost with Gate CardCost with Other Cards
Local ATM Withdrawals~6.8 EUR (3.4% of 200 EUR)~7.6 EUR (3.8% of 200 EUR)
International ATM Withdrawals~16.6 EUR (8.3% of 200 EUR)~17.2 EUR (8.6% of 200 EUR)

From all crypto cards that we reviewed, Nexo Card, Bit2Me Card and KuCoin Card offer the cheapest local ATM withdrawals (2.5%, 2.5% and 2.7% of 200 EUR respectively), while OWNR Card scores the worst, landing last on the list with a total local ATM withdrawal cost of 7.4% of 200 EUR.

We Tested Gate.io's Customer Support

We asked Gate.io's customer support different questions, and then rated their responses to evaluate how good their support is.

Why should you Care:When you'll have a money-related question, like a missing deposit or being overcharged - having good support at that moment will be crucial for you.

Gate.io offers support via the following channels:

Chathttps://www.gate.io/groupchat/call_service?platform=web
Emailsupport@mail.gate.io
Web Formhttps://support.gate.io/hc/en-us/requests/new

Location: Gate.io customer service reps are located in Malaysia flagMalaysia, Philippines flagPhilippines and Thailand flagThailand.¹

Support Channel Our Interaction Score
Web Form
(replied in
18 d 23 h )
Unforgivably late response. Answered a question about dispute process, requested a screenshot.
Late Reply
High Competence
Not Personalized
Flawless English, Professional Tone
4/10
Web Form
(replied in
13 d 9 h )
Didn't answer the question asked about Gate Card, answered about Payment Methods for buying crypto instead.
Late Reply
Low Competence
Not Personalized
Flawless English, Professional Tone
0/10
Email
(didn't reply)
Never replied. Waited for 13 days.
No Response
0/10
Web Form
(replied in
15 h 22 min)
Replied surprisingly quickly. Answered basic questions about cashback, with sufficient detail.
High Competence
Not Personalized
Poor English, Formal Tone
7/10
Email
(replied in
2 h 1 min)
Instructional and informative reply to a question about downloading transactions data.
High Competence
Not Personalized
Adequate English, Professional Tone
8.5/10

To summarize,

Competence and Problem-Solving: Gate.io's customer service responses are a hit or miss. Some of their agents are very competent, while others are not.

Customer Love: You will not get addressed by name and answers to your questions will be generic. Gate.io's customer support agents do not make an effort to personalize their replies.

Reply Speed: They sometimes do not reply at all. When they do reply, response times range from as quick as 2 hours to as slow as 19 days.

Overall Customer Service Rating: 3.9/10

With this score, Gate.io's Customer Service is extremely poor, compared to other crypto cards, which score an average of 7.1/10.

Gate.io Referral ID - to Get 10% Cashback on All Your Trading Fees

You can use referral id AlNHXFle to get 10% cashback on all your trading fees for 12 months.

Here's how you can enter the referral id when signing up:

Gate.io referral id

Your cashback will be paid out to you in USDT (Tether USDt1).

p.s. Are we getting paid for referring you? Yes, and it helps us continue our mission. It's like you are buying us lunch 🍱 for all the hard work we've put into building this site. We really appreciate it. Thank you. 🙏🤗

Is Gate Card Available for Residents of United States?

No, Gate Card is not available for residents of United States.

Gate Card supports the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Luxembourg, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

To see our list of available crypto cards for United States, see this list. There are currently 5 cards listed there.

You may also be interested in this article: Crypto Cards for USA: The Best Options for Americans.

Cool. What's My Next Step?

Paulina Masson

Paulina Masson

Paulina has a strong background in finance and cryptocurrency. She's been involved with crypto since its early days and has observed its progression over the years. Notably, she possesses expertise in various crypto products, having personally tested and evaluated many of them. In her spare time, she is developing a crypto bot designed to automatically trade on short timeframes.

⭑cryptonoshi
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