Gate Card

#10 (out of 51) in Crypto Cards
#11 (out of 37) in Crypto Cards for Europe
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7
Overall Rating
CRITERIA:
Company Strength
10
Fee Structure
7
Customer Service
3.9
PROS:
  • Generous Daily Spend Limit
  • 1800+ Supported Cryptocurrencies
CONS:
  • No Apple Pay
  • Poor Customer Service
Visa or MC
Debit or Credit

Prepaid Card

Denominated In€ EUR
Apple PayNot Enabled
Monthly Fee

0.00 EUR

Monthly Inactivity Fee

2.00 EUR

Crypto to EUR Crypto->EUR Conversion Cost

~1.15%

Highest Cashback

1%

Entry-Level Cashback

1%

Entry-Level Cashback Monthly Cap

150 EUR

Daily Spending Limit

10,000 EUR

Daily ATM Withdrawal Limit

1,000 EUR

Foreign Exchange Fee

2%

Crypto to Fiat Conversion

Manual when Preloading

Crypto Asset Management

Custodial (stores crypto keys on your behalf)

Supported CountriesShow All (24)
Supported Cryptocurrencies1ART1EARTH1INCH3KM4TOKEN88MPHAAAAAGAARTAAVEABBCABTACAACEACHACMACNACSACXADADAADAPADADDADELADPADSADXAEAERGOAFCAGAGBAGIAGILITYAGIXAGLAAGLDAIBBAICODEAIDOGEAIEAIEPKAIOZAIRAIRTNTAITECHAKITAAKROAKTALAALAYAALCXALDALEPHALEXALGOALIALICEALNALPAALPACAALPHALPHAALPHRALPINEALTBALUALYAMAMBAMCAMEAMKTAMPAMPLAMSANGLEANKRANMLANTAOGAPEAPEDAPI3APNAPRTAPXAPYSAQDCAQTARARBARBEVMARBIARBNOVAARCHARESARGARGONARKMARKSARNARPARPAARRRARSWARTEMARVASDASKASMASRASSASTASTOASTRASTRAASTREVMASTROASWATAATDATEAMATKATLASATMATMIATOLOATOMATOZATPATSAUCTIONAUDIOAURAAURORAAUTOAVAAVAXAVTAXISAXSAZEROAZYB3XBABIBABYBABYDOGEBACBACONBADGERBAGSBAIBAJUBAKEBAKEDBALBAMBOOBANDBANKBANKBRCBASBASEEVMBASEPTLBATBBADGERBBANKBBCBBFBBKBCDBCHBCMCBCUGBDBBDPBDTBDXBEAMBEARBEEFIBELBENQIBEPROBERRYBETABEYONDBFCBFTBFT1BGTBICOBIFIFBINBIOPBIRDBISOBITCIBKCBKXBLACKBLANKV2BLESBLINBLOCKBLOKBLTBLURBLYBLZBMEXBMIBMONBNBBNCBNCDOTBNLBNTBNTYBNXBOABOBABOEBONDBONDLYBONEBONKBOOBORABORINGBOSONBOTBOXBPBRICKBRISEBRKLBRNBRTBRWLBRYBSBSCBSCPADBSCSBSRKBSVBSVBRCBSWBTCBTCSTBTGBTLBTMBTMCBTRSTBTSBTTBTTOLDBURPBUSDBUSYBUYBVTBWTBXCBXHBYNBZZC98CAKECALCANTOCAPOCAPSCARATCARTCATCATECATGIRLCATHEONCBKCEEKCELCELLCELOCELRCELTCERECETUSCEURCFGCFICFXCFXEVMCGGCGPTCGVCHAINCHAMPCHEELCHEEMSCHEQCHERCHESSCHMBCHNGCHOCHRCHTXCHZCIRCIRUSCITYCKBCLHCLIPSCLOCLVCLVEVMCMCTCMPCNAMECNGXCNNSCOFICOFIXCOMBOCOMPCONICONVCOOKCORALCORECOREUMCORNCOSCOTICOTOKENCOVALCOVERCPOOLCQTCRAFTCRBNCRCCRECRE8CREAMCREDITCRFCRINGCROCROWNCRPCRPTCRTCRTSCRUCRVCRVUSDCSCSIXCSMCSPRCSTRCTCCTGCTICTKCTOCTRCCTSICTTCUDOSCULTCUMMIESCUPCUSDCVAULTCORECVCCVPCVTXCVXCWARCWEBCWSCYBERCYLCYSCZZDADIDAFIDAGDAIDALDANADAODARDARKDASHDATADBCDCDCCDCKDCRDCRNDDIMDDOSDEBTDEFILANDDEGODEKDELFIDENTDEPDERCDERIDESDESODEUSDEVTDEXEDFDFADFIDFLDFNDDFYDFYNDGDHBDHVDIADIGGDINODIODIONEDISDIVERDKADKSDLCDMCDMLGDMSDMTDMTRDNXCDOCKDODODOGDOGADOGEDOGEEVMDOGEKINGDOGGODOGGYDOGNFTDOMEDOMIDOPDORADORKLDOSDOSEDOTDOTSMDPETDPRDPYDRACDREPDRGNDSLADUCKDUCK2DUSKDUSTDVDVIDVPDXDXCTDXTDYDXDYPDZOOECOXEDENEDGEDREDUEEGEGAMEEGGEGLDEGSEHASHEIECEJSELAELAEVMELECELFELONELSELUEMONEMPIREENJENNOENSENVEONEOSEOSDACEOSEVMEPIKEPXEQEQXERGERNESGESSETCETHETHAETHFETHHTETHWEULEURSEURTEVAEVEREVRYEWTEXCEZF2CFAIRFALCONSFAMEFARFARMFBXFCDFCONFDCFDTFEARFEGFEIFERFERCFETFEVRFIDAFILFILDAFINFINAFINEFIOFIREFIROFISFITFIFIUFIWAFLMFLOKIFLOKICEOFLOWFLRFLURRYFLUXFLXFLYFNCYFNFFNSAFNZFODLFORFOREXFORMFORTFORTHFOURFOXFPFTFRAFRAEVMFRAXFREEFRINFRMFROGFRONTFRRFSNFSTFTBCFTIFTMFTRBFTTFUELFUNFURUCOMBOFUSEFXFXFFXSFYNGAFIGAIAGALGALAGALFANGALOGAMEGAMMAGANGARIGASGASDAOGAYPEPEGBPTGCOINGDAOGDTGEARGELGEMGEMINISGENGENSGETAGFGFIGFTGGGGGMGHNYGHSTGITCOINGLMGLMRGLQGMGMEEGMMGMMTGMPDGMTGMXGNOGNSGNTGNXGOGOALGOBGOFGOFXGOLCGOLDGOLDMINERGOMININGGOTGOVGOVIGOZGQGRAILGRBEGRINGRNDGROGRTGRVGSGSTGTGTCGTEVMGTHGTOGUMGVTGXAGXEGZONEHADESHAHAHAIHAMHAOHAPIHARDHBARHBTCHCHCTHDVHEHEARTHECHEGICHELLOHERAHEROHFTHGETHHTHIBSHIDHIFIHIGHHITHIVEHKOHMTHNSHNTHODHOGEHOMEHOOKHOPRHORDHOTHOTCROSSHPBHSCHSFHTHTMHTRHURHVNHXAHXTHYDRAHYVEIAGIAZUKIIBAYCIBFKICEICONSICPICXIDIDAIDEAIDEXIDVIGUIHCIHTILVIMPTIMXINDIINFRAINGINJINKINSINSTARINSURINTERINTRINVIOBIOENIOETIOIIONXIOSTIOTXIQIRISIRONISKISKYISPITAITEMITGRITSBIZIJAMJASMYJFIJGNJOEJOYJSTJULDJUVK21KABYKAIKALMKAPKAPEXKARKARATEKASKASTAKATKAVAKAZEKBDKBOXKCALKCALPKDAKDOEKEXKEYKFCKFTKGCKIBAKICKSKILTKINKINEKINGKINGSHIBKINTKISHUKLAPKLAYKLIMAKLOKLVKMAKMONKNCKNCLKNIGHTKNJKNOTKOKKONKONOKP3RKPADKPNKRLKSMKSTKSXKTKTNKTONKUBKUBEKUMAKWSKYVEKZENLADYSLAILAMBLANDLARIXLATLAVALAYERLAYRLAZIOLBALBKLBLLBLOCKLBRLBTCLDOLEASHLEMNLEMOLEOLEVLEVERLFWLGCYLGXLIENLIFELIKELIMELINALINKLINOLIONLIQLIQUIDUSLITLITELITHLKRLMLMRLMWRLNDLOALOCGLOKALONLOOKSLOOMLOONLOOPLOOTLOVCLOVELYLOWBLPOOLLPTLQTYLRCLSDLSD7LSSLSTLSTRLTCLTOLUFFYLUKLUNA2LUNCLUNCHLUNRLUSLYMLYXEMAGICMAHAMAJOMANMANAMANTAMAPEMAPSMAROMARSHMARTMASKMATMATCHMATHMATICMATICZKMATTERMAVMAVROMBLMBOXMBSMBXMCMCASHMCOMCO2MCRNMCRTMDAMDAOMDFMDSMDTMDTKMDXMEANMEDMEETONEMELIMEMEMENGOMEPADMERMESAMETMETALMETALDRMETANMETAXMETFIMETISMETOMFCMFGMGAMGGMGKLMHUNTMILOMIMIRMINAMINEMINTMISMISTMITHMITXMIXMKRMLMLKMLNMLSMLTMMMMMMMPROMNDEMNGOMNTMNWMNZMOBMOBIMODAMOFIMOJOMOMAMONGMONIMONSMOOMOONMOONEYMOOOMOOVMOTMOTGMOVEZMOVRMPHMPIMPLMPLXMQLMRCHMRPHMSOLMSUMSWAPMTAMTCMTDMTGMTLMTNMTRMTRGMTSMTVMULTIMURATIAIMUSEMVMXCMYRAMYRIAMYTHNADANAFTNALSNAOSNAPNASNAVINAXNBAINBLUNBOTNBPNBSNBTNCASHNCTNEARNEBLNEERNEONEONNESTNEXONEXTNFTNFTBNFTDNFTLNFTXNFTYNGLNIFTNIINIIFINIMNKNNMRNMTNOANODLNOIANOMNOOTNORDNOSNPTNRFBNRVNSBTNSDXNSURENTRNNUCNULSNUMNUXNVGNVIRNWCNXDNYMNYZOO3OAKOASOAXOBIOCCOCEANOCNOCTOCTOODDZOGOGGYOGNOGVOINOKBOKTOLANDOLEOLTOLVOLYOMOMEOMGOMIOMNONCONEONGONITONSONTONXOOEOOKIOPOPAOPBNBOPENOPETHOPIUMOPSOPTIMUSOPULORAIORAOORBORBRORBSORCORCAORDIORIONORNOROORTORTBOSHIOSMOOSTOUSDOVROXOXTOXYP00LSPAALPAFPAIPAIDPANDOPARAPAWPAYPBRPBTC35APBXPCHPCNTPCXPDEXPEARLPENDLEPEOPLEPEPEPEPE2PEPEBRCPERAPERCPERIPERLPERPPETPHAPHBPHMPHTRPIPIASPICAPICKLEPIGPINEPINGPIPPITPIXELPIZABRCPKFPKSPLAPLACEPLANETPLAYPLSPADPLUSPLYPMONPNGPNKPNLPNTPOEPOGAIPOKTPOLCPOLIPOLISPOLKPOLSPOLYDOGEPOLYPADPOLYXPONDPOOHPOOLXPOPPOPKPORPORTPORTOPORTXPOSIPOTPOWRPPADPPSPPTPRAREPRIDEPRIMALPRIMEPRISMPRMXPROMPROSPRQPRTPRXPSBPSGPSIPSLPSPPSTPSTAKEPSYPTSPUMLXPUNDIXPUSHPUTPVUPWARPYMPYMEPYRPYUSDPZPQANXQBTQKCQLCQNTQRDOQSPQTCQTCONQTUMQUACKQUICKQUNRACARACINGRADRADARRAFTRAGERAIRAINRAMRANKERRARERARIRATINGRATIORAYRAZERAZORRBCRBLSRBNRBTCRBXRCNRCTRDFRDNRDNTREALREALMREAPREDREDTOKENREEFREFREIREIGNREKTREMRENRENAREPREQREVOLANDREVUREVVRFDRFOXRFRRFTRFUELRHOCRICERIDERIFRIMRINRINGRITERJVRLCRLTMRLYRMRKRNBRNDRRNDXROCORONROOBEEROSEROUTERPLRSRRUFFRUNERVCRVLTRVNRVTSAFEMARSSAISAILSAITAMASAITOSAKESALTSAMSAMOSANDSANDWICHSANTOSSAOSAUBERSAVGSBRSCSCCPSCLPSCNSOLSCRTSCTSDSDAOSDEXSDNSEISEILORSENSENATESENCSENSOSENTSEROSEXCSFGSFISFILSFMSFPSFTYSFUNDSGBSHARBISHARESHFTSHISHIBSHIBAISHILLSHIPSHOESHOPNEXTSHOPXSHPINGSHRSHXSIDUSSIMPSONSINSINGLESISSKEBSKILLSKLSKMSKRTSKTSKUSKYRIMSLCSLGSLICESLIMSLKSLMSLNDSLNV2SLPSLRSSMARTSMTSMTYSNSNETSNFTSNFT1SNKSNOWSNTSNTRSNXSNYSOSOILSOLSOLOSOLRSOMMSONARSOPSOPHSOSSOULSOULSSOURCESOVSPASPAYSPELLSPELLFIRESPEXSPFCSPHRISPIRITSPOSPONGESPSSPUMESQUADSQUIDSRGSRKSRMSRTSSSSVSSXSTARLSTBUSTCSTEEMSTEPSTETHSTGSTISTIKSTMXSTNSTNDSTORESTORJSTOSSTOXSTPTSTRAXSTRMSTRONGSTSOLSTTSTXSTZSUBSUBGSUDOSUGARBSUISUIASUIPSUKUSUNSUNNYSUPSUPESUPERSUSDSUSHISUTERSWAPSWASHSWAYSWEATSWFTCSWOPSWRVSXPSYLOSYNSYSTT23TABOOTAITAKITALKTAMATAOTAPTARATARITAURTBETCPTCTTDROPTEDTEERTENETTFDTFUELTHALESTHETHEOSTHETATHGTHNTIDALTIFITIMECHRONOTIPTITATKOTLMTLOSTMTTNKRTOKETOMITOMOTOMSTONTONCTOOLSTORNTOTMTPTTRATRACTRACETRADETRBTRCLTRGTRIASTROSSTROYTRRTRUTRVLTRXTSHPTSUGTTSUKATTTTTTUCTULIPTURTURBOTURBOSTUSDTVKTWTTXTTYPEUBXSUCHUDOUFIUFOUFTUGTUMAUMBUMEEUNCXUNDEADUNFIUNIUNIBOTUNIQUEUNISTAKEUNNUNOUNQUNTUOSUPIUPPURUSUSDCUSDDUSDGUSDPUSDTUSTCUTKUWLVADERVAIVALUEVARCHVATRENIVCVDRVEEVEGAVELAVELOVELODROMEVEMPVENTVERAVERIVETVEXTVGXVIDYVIDYXVINUVITEVLXVLXPADVMPXVMTVNOVOLTVOXELVPVRVRAVRTVRXVSOVSPVTGVTHOVTSVVSVXTWAGWAGMIGAMESWAGYUWALLETWALVWAMWARWASWATTWAVESWAXLWAXPWBIRDWBTWBTCWEARWELLWEMIXWESTWFAIWGRTWHALEWHITEWICWICCWIFIWIKENWILDWINWINGWINGSWISTAWITWKCWLDWLKNWNCGWNDRWNXMWNZWOJAKWOMWOOWOOFWOOPWORLDBWOZXWRTWRXWSBWSGWSIWSIENNAWSMWTCWWYWXTWZMWZRDXAUTXAVAXCADXCHXCNXCOREUMXCURXCVXDBXDCXDEFIXECXEDXELSXEMXENXENDXETXETAXILXLMXMONXMRXNFTXNLXORXPLAXPLLXPNETXPRXPRESSXPRTXRDXRPXRTXRUNEXTAGXTZXVGXVSXWGXYXYMXYOYAMYASHAYCTYESPYFDAIYFIYFIIYFIMYFVYFXYGGYIELDYLDYOOSHIZAMZATZBCZCNZCXZECZEEZENZEUMZIGZILZIXZKSZKSERAZLKZLWZMTZODIZONEZOONZPTZRXZSCZTGZZZShow All (1884)
Gate Card comes in sleek black, a classic look among crypto cards.

Gate Card comes in sleek black, a classic look among crypto cards.

Gate Card Benefits and Rewards

Gate Card offers a 1% USDT cashback on every in-store and online purchase you make.

Reality CheckAlthough other cards may advertise higher cashback rates, entry-level users with 1,000 EUR in assets typically receive much lower cashback rates from those cards. When compared at the entry-level tier, Gate Card's 1% cashback offers more value:

Gate CardIndustry Average1
Entry Level Cashback1%1%
Entry Level Cashback Monthly Cap150 EUR15 EUR

Gate Card is a Prepaid Card

  • Debit Card
  • Credit Card
  • Prepaid Card
  • No Bank Account Offered

Gate Card is very much like a traditional prepaid card that carries its own balance, and you'll need to top it up before use. It should be noted that Gate.io doesn't offer a bank account with this card (while some crypto cards do), which means you won't be able to receive third-party payments, like fiat withdrawals from exchanges, for example.

It's Offered in Physical Form, Without an Instant Virtual Equivalent

Gate Card is available solely in physical form, unlike 40% of crypto cards offering both physical and virtual versions. This means you'll have to wait for its arrival by mail after completing the KYC Identity Verification.

Wondering about the pros and cons of physical-only format? Here are some highlights:

Physical Card
No Virtual Card
ATM WithdrawalsNo Second Card Number
Required for Car Rentals, HotelsNo Instantly Available Card
Useful When Phone Dies, or no WifiCannot Separate Online Purchases for Safety
Backup Payment MethodCannot Have a 2nd Card with Lower Spend Limits

Inconvenience:Since Gate Card doesn't support Apple Pay, you will have to take it out of your wallet everytime you pay for something (unless you use Curve).

Crypto-to-EUR Conversion Cost with Gate Card

Gate Card Requires Pre-Load

Before you can use your Gate Card, you will need to top-up your account. This means you will have to convert your crypto in advance, exchanging it to EUR and moving it to the card account, to make it available for spending.

Crypto
Crypto to Fiat Conversion Fee0.9%
Sell Spread~0.25%
Load Fee0%
Transaction Fee
0%
Total Crypto to EUR Cost~1.15%
EUR

Low Cost:Compared to the average ~1.7% crypto-to-fiat cost of other cards, converting crypto with Gate Card is much more cost-effective (~1.15%). This means that you will get more EUR for your crypto when using this card.

From all crypto cards we reviewed for Europe, WhiteBIT Card, Holyheld Card and Trade Republic Card offer the cheapest crypto-to-fiat conversions (~0.28%, ~0.5% and ~0.7% respectively), while converting crypto with OWNR Card will cost you the most, ~4.64%.

How Does Gate Card Compare to Other Crypto Cards?

Gate Card ranks #10 out of 51 amongst all the crypto cards we have reviewed so far. This means it's in the Top 30%.

We compared Gate Card with 36 similar crypto cards, available for the same geographical region. See the resulting pros and cons below.

Strongest Features Against Competitors

Here are the strongest features of Gate Card against its 36 competitors:

  • Offers up to 150 EUR per month in cashback for entry-level users (exceeding the competitors' 15 EUR average).
  • Provides a substantial ATM widthdrawal allowance of 1,000 EUR per day (average amongst other cards is only 500 EUR).
  • Supports 1884 cryptocurrencies (while other cards support an average of 15).
  • Solid company with a 10/10 company strength score (the average for all competing cards is 6/10).
  • Their crypto-to-fiat conversion cost, including all related fees and spread, is among the lowest at ~1.15% (versus an average of ~1.7% with other cards.)
  • Their overall fee structure is incredibly budget-friendly, with a score of 7/10 (average fee structure rating amongst other cards is 5.9/10).

Weakest Features Against Competitors

Compared to its 36 competitors, here are the shortcomings of Gate Card:

  • Apple Pay isn't enabled (while 60% of competing crypto cards have it).
  • Offers 1% cashback (while other cards give an average of 4%).
  • Their customer service is poor with a 3.9/10 score (competitors score 7.5/10 on average).
  • Requires preconversion of crypto to load the card (while 30% of competitors auto-convert on every purchase).
  • Gate Card vs. Coinbase Card vs. Nexo Card

    Gate Card
    Coinbase Card
    Nexo Card
    Monthly Fee 0.00 EUR 0.00 EUR 0.00 EUR
    Crypto to Fiat Cost ~1.15% ~4% ~0.75%
    Highest Cashback 1% None up to 2%
    Entry-Level Cashback 1% None 0.5%
    Daily Spending Limit 10,000 EUR 2,500 EUR 10,000 EUR
    Daily ATM Limit 1,000 EUR 1,000 EUR 2,000 EUR
    Foreign Exchange Fee 2% 2.49% 0.5%
    Asset Management Custodial Custodial Custodial
    Availability for United States flagUnited States
    Supported Cryptocurrencies 1884 235 63
    Apple Pay Not Enabled Not Enabled Enabled
    Customer Service Average Great Great
    Company Strength Strong Strong Strong

    If you plan to use your card for daily purchases, then daily spending limit is an important consideration for you. Both Gate Card and Nexo Card offer a solid daily spending limit of 10,000 EUR. The daily limit on Coinbase Card is not as high.

    Cashback rewards are a great way to earn back some of the money you spend on your card and is an important consideration as well. Out of the three, Nexo Card offers the best cashback rewards of up to 2%. The cashback rewards for Gate Card are not as high. With Coinbase Card, you will have no cashback rewards at all.

    To make a good choice, look through all features, as it is an individual choice. If you will mostly do online transactions with this card, then Apple Pay availability may not be a very important feature for you. If you travel a lot, foreign exchange rate will matter. And so on.

Gate Card ATM Fees: The Real Cost of Cashing Out

Local ATM Withdrawals in EUR

Here's a breakdown of the fees you'll face when making local ATM withdrawals with your Gate Card:

You're at a local ATM and have:
0.062 ETH (200 EUR)
-2.3 EUR
Gate.io Crypto-to-Fiat Conversion Cost: ~1.15%
-1.98 EUR
Gate.io ATM Withdrawal Fee: 1%
-3 EUR
ATM Operator Fee: ~3 EUR
192.72 EUR

Starting with an initial amount of 200 EUR in ETH, the ATM withdrawal with Gate Card will cost you a total of ~7.28 EUR (3.6% of 200 EUR), resulting in a final cash withdrawal of 192.72 EUR in hand.

Doesn't Gate Card Offer Free ATM Withdrawals?

Yes, Gate.io offers free ATM withdrawals for up to 200 EUR per month, in line with the average limit of 200 EUR offered by other cards.

When they say 'free', they are only referring to their ATM Withdrawal Fee, which will be waived for the first 200 EUR withdrawn per month. In our example, if you withdraw 200 EUR, this waiver saves you 1.98 EUR, reducing your local ATM withdrawal cost to around 5.3 EUR, compared to the standard cost of approximately 7.28 EUR.

International non-EUR ATM Withdrawals

Things will get significantly worse for International ATM Withdrawals. If you're out of country and cashing out with your Gate Card, here's what it will look like:

You're at an international ATM and have:
0.062 ETH (200 EUR)
-2.3 EUR
Gate.io Crypto-to-Fiat Conversion Cost: ~1.15%
-1.98 EUR
Gate.io Intl ATM Withdrawal Fee: 1%
-3.95 EUR
Gate.io Foreign Exchange Fee: 2%
-1.98 EUR
Visa Foreign Exchange Fee: 1%
-3 EUR
ATM Operator Fee: ~3 EUR
-3.95 EUR
ATM Operator Foreign Exchange Fee: ~2%
Foreign Currency (worth 182.84 EUR)

For an international withdrawal using your Gate Card with an initial 200 EUR in ETH, you'll incur fees totaling ~17.16 EUR (8.6% of 200 EUR), leaving you with 182.84 EUR in the equivalent foreign currency.

Reality CheckCompared to other crypto cards, Gate Card is more cost-effective for both local and international ATM withdrawals:

Cost with Gate CardCost with Other Cards
Local ATM Withdrawals~7.2 EUR (3.6% of 200 EUR)~9 EUR (4.5% of 200 EUR)
International ATM Withdrawals~17.2 EUR (8.6% of 200 EUR)~18.2 EUR (9.1% of 200 EUR)

From all crypto cards that we reviewed, Trade Republic Card, Holyheld Card and Bit2Me Card offer the cheapest local ATM withdrawals (2.2%, 2.5% and 2.7% of 200 EUR respectively), while OWNR Card scores the worst, landing last on the list with a total local ATM withdrawal cost of 9% of 200 EUR.

We Tested Gate.io's Customer Support

We asked Gate.io's customer support different questions, and then rated their responses to evaluate how good their support is.

Why should you Care:When you'll have a money-related question, like a missing deposit or being overcharged - having good support at that moment will be crucial for you.

Gate.io offers support via the following channels:

Chathttps://www.gate.io/groupchat/call_service?platform=web
Emailsupport@mail.gate.io
Web Formhttps://support.gate.io/hc/en-us/requests/new

Location: Gate.io customer service reps are located in Malaysia flagMalaysia, Philippines flagPhilippines and Thailand flagThailand.¹

Support Channel Our Interaction Score
Web Form
(replied in
18 d 23 h )
Unforgivably late response. Answered a question about dispute process, requested a screenshot.
Late Reply
High Competence
Not Personalized
Flawless English, Professional Tone
4/10
Web Form
(replied in
13 d 9 h )
Didn't answer the question asked about Gate Card, answered about Payment Methods for buying crypto instead.
Late Reply
Low Competence
Not Personalized
Flawless English, Professional Tone
0/10
Email
(didn't reply)
Never replied. Waited for 13 days.
No Response
0/10
Web Form
(replied in
15 h 22 min)
Replied surprisingly quickly. Answered basic questions about cashback, with sufficient detail.
High Competence
Not Personalized
Poor English, Formal Tone
7/10
Email
(replied in
2 h 1 min)
Instructional and informative reply to a question about downloading transactions data.
High Competence
Not Personalized
Adequate English, Professional Tone
8.5/10

To summarize,

Competence and Problem-Solving: Gate.io's customer service responses are a hit or miss. Some of their agents are very competent, while others are not.

Customer Love: You will not get addressed by name and answers to your questions will be generic. Gate.io's customer support agents do not make an effort to personalize their replies.

Reply Speed: They sometimes do not reply at all. When they do reply, response times range from as quick as 2 hours to as slow as 19 days.

Overall Customer Service Rating: 3.9/10

With this score, Gate.io's Customer Service is extremely poor, compared to other crypto cards, which score an average of 7.5/10.

Gate.io Referral ID - to Get 10% Cashback on All Your Trading Fees

You can use referral id AlNHXFle to get 10% Cashback on all your trading fees for 12 months.

Here's how you can enter the referral id when signing up:

Gate.io referral id

..or, just click here.

Your cashback will be paid out to you in USDT (Tether USDt1).

p.s. Are we getting paid for referring you? Yes, and it helps us continue our mission. It's like you are buying us lunch 🍱 for all the hard work we've put into building this site. We really appreciate it. Thank you. 🙏🤗

Is Gate Card Available for Residents of United States?

No, Gate Card is not available for residents of United States.

Gate Card supports the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Luxembourg, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

To see our list of available crypto cards for United States, see this list. There are currently 9 cards listed there.

You may also be interested in this article: Crypto Cards for USA: The Best Options for Americans.

Good Info. What's My Next Step?

Paulina Masson

Paulina Masson

Paulina has a strong background in finance and cryptocurrency. She's been involved with crypto since its early days and has observed its progression over the years. Notably, she possesses expertise in various crypto products, having personally tested and evaluated many of them. In her spare time, she is developing a crypto bot designed to automatically trade on short timeframes.

⭑cryptonoshi
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