It Was Issued Solely in Virtual Form, Lacking a Physical Version

Crypterium Card was available solely in virtual format, unlike 40% of crypto cards offering both physical and virtual versions. This meant you could not use it for ATM withdrawals, or at places like car rental companies or hotels that require a physical card for security deposit and identity verification. The virtual card was issued instantly after you completed the KYC Identity Verification.

Wondering about the pros and cons of virtual-only format? Here are some highlights:

No Physical Card	Virtual Card
No ATM Withdrawals	Instantly Available, No Waiting for Mail
No Card when Hotels or Car Rentals Require it	Ideal for Online Purchases
No Card When Phone Dies or no Internet	Environmentally Friendly
No Feel-Good Backup Payment Method	No Tangible Item to Misplace

Useful:Since Crypterium Card supported Apple Pay, you could still use this card in real life, to pay for everyday purchases.

What Was Crypto-to-EUR Conversion Cost with Crypterium Card?

Crypterium Card Required Pre-Load

Before you could use your Crypterium Card, you needed to top up your account. This meant you had to convert your crypto in advance, exchanging it to EUR and moving it to the card account to make it available for spending.

High Cost:Compared to the average ~1.4% crypto-to-fiat cost of other cards, converting crypto with Crypterium Card used to cost more (~3.75%). This means users would get less EUR for their crypto when using this card.

From all crypto cards we reviewed for Europe, OKX Card, WhiteBIT Card and Holyheld Card offer the cheapest crypto-to-fiat conversions (~0.1%, ~0.28% and ~0.5% respectively), while converting crypto with OWNR Card will cost you the most, ~4.64%.

We Had Tested Choise Customer Support

We asked Choise customer support different questions, and then rated their responses to evaluate how good their support was.

Why should you Care:When users had a money-related question, like a missing deposit or being overcharged, having good support at that moment was crucial.

Choise offered support via the following channels:

Chat	https://choise.com
Email	[email protected]

Location: Choise customer service reps were located in Russia.^¹

Support Channel	Our Interaction	Score
Email (replied in 2 h 55 min)	Replied the same day, added additional info about the extra fee. Concise and to the point. View Conversation	High Competence Not Personalized Adequate English, Professional Tone 8.5/10
Chat (replied in 1 min)	Replied in 1 min. Knowledgeable, looked up the account and provided additional information. View Conversation	High Competence Somewhat Personalized Flawless English, Professional Tone 9.5/10
Email (replied in 2 h 8 min)	Concise but to the point reply to a question about ATM withdrawal limits, quickly answered a follow up question. View Conversation	High Competence Not Personalized Flawless English, Professional Tone 9/10
Chat (replied in 2 min)	Concise answer to a question about IBAN account. View Conversation	High Competence Not Personalized Adequate English, Professional Tone 8.5/10
Email (replied in 45 min)	It took a few days for them to pass from one agent to another, when BTC to SHIB swap wouldn't work. It was not a quick fix. View Conversation	Low Competence Somewhat Personalized Flawless English, Professional Tone 5/10

To summarize,

Competence and Problem-Solving: More often than not, Choise's customer service responses were highly competent, showing they took user questions seriously.

Customer Love: Their responses were personalized when they needed to look up specific account information, although they did not always address users by name.

Reply Speed: Response times were inconsistent but relatively fast, ranging from as quick as 1 minute to as slow as 3 hours.

Overall Customer Service Rating: 8.1/10

With this score, Choise Customer Service was mediocre, comparable to the 7.6/10 average of other crypto card companies.

Alternatives to Crypterium Card?